We understand that insurance paperwork can be overwhelming and can prevent you from taking advantage of your insurance benefits.

Direct billing allows us to bill your insurance company directly after your visit, eliminating the need for you to deal with invoices, claims, and phone calls.

Allowing us to submit claims on your behalf from our clinic, simplifies your claim experience like never before.

Most of our services are covered by extended health coverages through work.

Some extended health plans may offer 100% coverage and unlimited visits. Other health plans may work similar to a bank account, where you can “spend” up to a certain dollar amount as you see fit. This is usually called a health spending account. While some health policies allow direct and electronic billing, some won’t. Only your specific plan provider can give you the details about your coverage and billing.

Some benefits plans will only reimburse the expense if it has been referred by a physician, please check with your insurance provider if this is the case before coming to the clinic.

We do accept direct billing for Psychotherapy services under Greenshield.

Direct billing for Osteopathy and Chiropody are not yet allowed for a handful of insurance companies, one of which includes Sunlife.

We require upfront payment for products prior to ordering. We will provide you with a valid receipt required to submit to your insurance company for reimbursement. Please make sure you have, in most cases, a prescription indicating the need for the products, in order for them to be covered by insurance. If unsure, please contact your insurance company to clarify, and reach out to us if you have any questions.

Insurances will tell you that you’re 100% covered, but may leave out the maximum dollar amount that they will cover per visit at 100%. It is important to call your insurance company to clarify prior to your appointment to avoid any unexpected costs or confusions.

Absolutely not. This would be considered fraud.

Yes! Refugees covered under the IFHP are covered under Blue Cross, which we direct bill to.